The 24 appointment reminder sends an email to the customers 24 hours before the time of the appointment. This will only work for single or multiple days appointments with an end date. The reminder is only sent once per the series of the appointment.
You can turn on the Reminder from Settings --> Business Information
In the Notification Tabs select the appointment reminder notification and make sure the emails for customers and emails for the account are enabled.
You can also customize the reminder template for your business from the email templates.
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