Refund Payment

You can issue a full or partial refund of stripe credit card payment for an invoice directly from DoTimely 

If you want to issue a full or partial refund for payment, now you can do it from the delete payment screen. Processing a refund by staff other than the owner requires them to have the Refund Payment permission. 

Please note the refund will not remove the payment or increase the balance due for the Invoice.

How to navigate: Invoices > Search Invoices (Select Customer) > Click on 3 vertical ellipses next to the invoice > Delete Payment 

1. Go to the invoice you want to refund. Then click on the 3 vertical ellipses on left of the invoice and select Delete Payment.
2. In the Delete Payment dialog click on the refund icon button.
3. Enter the refund amount and click on the Refund button with the amount.

That's it, the refund has been processed for more information you can check in the Stripe portal.