What are you looking for?
Get help straight from the team at DoTimely...
Article suggestions
Getting Started
4 articles
Quick start guide for your Clients
Quick Start Guide for Staff Member
How to plan your migration to DoTimely?
Quick Start Guide
Scheduling
18 articles
Admin creating an appointment
Add a service
Editing an appointment
Cancel an appointment
View customer schedule
View staff schedule
Manage booking requests
Daily Schedule View
View all articles in “Scheduling”
Invoices
16 articles
How does Invoicing work?
Invoice Overview
Create an Invoice for a single client
Bulk Invoice
Discount Template
Automatic Invoicing
Customer Credits
Manually Recording Payments
View all articles in “Invoices”
Customers
9 articles
Add a customer
Add a pet for a customer
Edit a Customer
Remove a customer
Change Customer Password
Client User Policy
Download customer list
Add a secondary contact to receive copy of all e-mails
View all articles in “Customers”
Staff
9 articles
Create Pay Stub for Staff
Custom payout rate for staff
Update role for staff
Staff Vacation
Check Staff Availability
Staff Work Schedule
Adding Staff
Tip Distribution
View all articles in “Staff”
General
4 articles
Visit Report
GDPR FAQ
Change Password
GPS Accuracy
Videos
9 articles
Create your custom login page
Invoices
Client Portal
Create customer
Services
Scheduling
Add a Staff member
Demo Videos
View all articles in “Videos”
Commonly Asked Questions
1 article
Why am I not receiving any emails?
DoTimely Hub
1 article
Getting Started with DoTimely Hub
Payments
1 article
Stripe Integration
Operations
9 articles
MailChimp Integration
Android Mobile App for Staff
Changing service after it has been completed
Key Management
Apple iPhone (iOS) Mobile App for Staff
Dashboard Report
Frequency Based Discount
Canceled Appointments List
View all articles in “Operations”
Settings
11 articles
Roles and Permissions
Email Templates
Charging for accepting credit cards
Disable all emails for your account
Business Settings
Client Data Import
Time Slots
Custom / Supplementary Fields
View all articles in “Settings”
Client Portal
12 articles
Client Portal Overview
Request Change to an existing appointment
Making Payment and adding Tips for an invoice
Adding Payment Information
Turning off Appointment Start / Stop Emails
Cancelling an Appointment
Adding Note to an Appointment
Apple iPhone (iOS) Clients App
View all articles in “Client Portal”
Messaging (Chat)
4 articles
Staff and Customer Group Chat
What does different check marks stand for?
Messaging on Web
One on One Chat / Messaging on Mobile