Staff and Customer Group Chat | DoTimely

Staff and Customer Group Chat

Initiate Chat

Staff member or customer can initiate the chat from their mobile devices from the Appointment details page. Once on My Appointments, select an appointment to go to the appointment detail page.

iOS

On the appointment detail page there is a chat icon on the top right.  If they click on this it will start a group chat between staff member, customer and business owner. They can always scroll up to see the previous conversations.

 

Android

On the appointment detail page there is a floating chat icon on the bottom right.  If the user clicks on this it will start a group chat between staff member, customer and business owner. They can always scroll up to see the previous conversations.

 

Staff member or customer can initiate the chat from their mobile devices. If the staff member initates the chat they have the option to start a group chat with owner, customer and themselve or just the owner.
If the customer initiates the chat a group is automatically created between the customer, staff and the owner.
So all the conversation remain within the single domain of your work software and you have access to all the conversation to monitor them for compliance.